Livelyhood Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

Effective Date: April 17, 2026

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Who We Are

Livelyhood Health, Inc. (“Livelyhood,” “we,” “us,” or “our”) is a Delaware corporation that operates a technology and consumer-facing platform through which you can request access to telehealth consultations, compounded medications, and related support services. Livelyhood itself does not practice medicine, employ physicians, or directly provide clinical care.

Clinical care delivered through the Livelyhood platform is provided by independently owned and operated professional medical groups, including OpenLoop Healthcare Partners, PC, Rezilient OLH, PA, and OpenLoop Healthcare Partners California, PC (collectively, the “Medical Groups”). The Medical Groups are under common ownership and control and have designated themselves an Affiliated Covered Entity (“ACE”) under HIPAA. The Medical Groups’ ACE maintains its own Notice of Privacy Practices, which governs the Medical Groups’ use and disclosure of your PHI in the course of clinical care.

In connection with the services offered through our platform, Livelyhood may act as (i) a Business Associate of the Medical Groups pursuant to a written Business Associate Agreement, and/or (ii) a Covered Entity in its own right for certain limited functions (for example, when we handle billing, subscription management, or other administrative services that involve your PHI). This notice describes Livelyhood’s own privacy practices in those capacities. Where the Medical Groups, their ACE, a pharmacy, or another third party provider is the Covered Entity, that entity’s own privacy notice governs its use and disclosure of your PHI.

Livelyhood and the Medical Groups may share your protected health information (“PHI”) with each other, and with pharmacies and other providers involved in your care, as needed and permitted by HIPAA to carry out treatment, payment, and health care operations (“TPO”).

Your Rights

You have the right to:

• Get a copy of your paper or electronic medical record
• Correct your paper or electronic medical record
• Request confidential communication
• Ask us to limit the information we share
• Get a list of those with whom we’ve shared your information
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

• Tell family and friends about your condition
• Provide disaster relief
• Provide mental health care
• Market our services and sell your information
• Raise funds
  • We may contact you to support our fundraising efforts. You have the right to opt out of future fundraising communications at any time, and choosing not to receive them will not affect your care. To opt out, contact our Privacy Office by emailing support@findlivelyhood.com.

Our Uses and Disclosures

We may use and share your information without your permission as we:

• Treat you
• Run our organization
• Bill for your services
• Help with public health and safety issues
• Do research
• Comply with the law
• Address workers’ compensation, law enforcement, and other government requests
• Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you. You can exercise any right below by emailing support@findlivelyhood.com.

Get an electronic or paper copy of your medical record

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

• You can ask us to correct health information about you that you think is incorrect or incomplete.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free, but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

• You can complain if you feel we have violated your rights by contacting us using the information below.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
• We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes

In the case of fundraising:

• We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary. We might send you appointment reminders by email or text, or leave messages on an answering machine.

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations, such as:

• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

De-Identified Data and Commercial Use

You acknowledge and agree that Livelyhood may aggregate, anonymize, and de-identify health information, usage data, lab results, outcomes data, and other information collected through or in connection with the platform, in accordance with the de-identification standards set forth in HIPAA (including the “Safe Harbor” method at 45 C.F.R. § 164.514(b)(2)) and other applicable law. Once information has been de-identified such that it no longer reasonably identifies you or can be used to re-identify you:

• the de-identified data is no longer considered PHI and is not subject to HIPAA;
• Livelyhood owns all right, title, and interest in and to the de-identified data, including any derivatives, aggregates, statistics, models, insights, and improvements derived from it; and
• Livelyhood may use, reproduce, modify, distribute, publish, license, sell, and otherwise commercialize the de-identified data for any lawful purpose, including research and development, benchmarking, quality improvement, public-health analysis, commercial analytics, product development, training of machine-learning and artificial-intelligence models, marketing research, and disclosure to third parties, in each case on a perpetual, irrevocable, royalty-free, worldwide basis, and without any obligation of notice, consent, accounting, or compensation to you.

Livelyhood will not attempt to re-identify de-identified data and will contractually prohibit downstream recipients from attempting to re-identify such data.

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know by sending a notice in writing to our Office of Privacy if you change your mind.

For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

Privacy Officer
Livelyhood Health, Inc.
7901 4th St N, Ste 300
St. Petersburg, FL 33702
Phone: (727) 228-0575
Email: support@findlivelyhood.com